Refund policy

# Returns & Refund Policy

Effective Date: June 12, 2026

At Qore Research, customer satisfaction is important to us. We stand behind the quality of our products and offer a 90 Day Satisfaction Guarantee to provide confidence in every purchase.

## 90 Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a return or refund within 90 days of delivery.

We accept returns on:

- Opened products
- Unopened products
- Used products
- Damaged products
- Incorrect items
- Defective products

Our goal is to make the process simple, fair, and customer friendly.

## Eligibility

To be eligible for a return or refund request:

- The request must be submitted within 90 days of the delivery date.
- You must provide your order number or sufficient information to locate the order.
- The product must have been purchased directly from qoreresearch.com.

Products purchased through third party retailers or resellers are subject to the return policies of those sellers.

## How to Request a Return or Refund

To start a return or refund request, please contact our support team:

Contact Form:

https://qoreresearch.com/pages/contact

Email:

support@qoreresearch.com

Please include:

- Your order number
- The item(s) involved
- A brief explanation of your request

Our support team may request additional information to assist with processing your claim.

## Refund Processing

Once your request has been reviewed and approved, refunds will be issued to the original payment method whenever possible.

Please allow approximately 5-10 business days for the refund to appear on your account after processing, depending on your financial institution.

## Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

- Photos of the package
- Photos of the item received
- A description of the issue

In these situations, Qore Research may provide a replacement, refund, store credit, or another appropriate resolution at our discretion.

## Return Shipping

In some cases, we may request that products be returned before a refund is issued.

If a return is required due to our error, defective merchandise, or shipping damage, Qore Research may provide a prepaid return label.

For other approved returns, customers may be responsible for return shipping costs.

## Refund Exceptions

Qore Research reserves the right to deny refund requests involving:

- Fraudulent activity
- Abuse of the refund policy
- Chargeback abuse
- Products obtained through unauthorized means

Nothing in this policy limits any rights that may be provided under applicable consumer protection laws.

## Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your financial institution.

Our support team is committed to resolving legitimate concerns quickly and fairly.

Fraudulent or abusive chargebacks may result in account restrictions and denial of future purchases.

## Policy Changes

Qore Research reserves the right to modify this Returns & Refund Policy at any time.

Any updates will be posted on this page with a revised effective date.

## Contact Information

If you have questions regarding this policy, please contact us:

Qore Research

Website: https://qoreresearch.com

Contact Form: https://qoreresearch.com/pages/contact

Email: support@qoreresearch.com