Contact information

# Contact & Customer Support Policy

Effective Date: June 12, 2026

Qore Research is committed to providing timely and professional customer support.

## Contact Methods

Customers may contact Qore Research using the following methods:

Contact Form:

https://qoreresearch.com/pages/contact

Email:

support@qoreresearch.com

## Support Hours

Customer support requests are reviewed during normal business hours, Monday through Friday, excluding federal holidays.

Requests submitted outside business hours will be addressed as soon as possible on the next business day.

## Response Times

We aim to respond to all customer inquiries within 1-2 business days.

Response times may vary during periods of high demand, holidays, or unforeseen circumstances.

## Order Support

Customers should contact us promptly regarding:

- Order status inquiries
- Shipping concerns
- Product issues
- Return requests
- Refund requests
- Website issues
- Account-related questions

To help us assist you efficiently, please include your order number whenever applicable.

## Product Questions

Qore Research products are sold exclusively for laboratory research purposes.

Customer support representatives cannot provide:

- Medical advice
- Healthcare recommendations
- Treatment recommendations
- Dosing information
- Human use instructions
- Veterinary use instructions

Any requests relating to human or animal use of research products will not be addressed.

## Respectful Communication

We are committed to treating all customers professionally and respectfully.

We ask that customers communicate respectfully with our support team.

Qore Research reserves the right to limit or discontinue support communications involving:

- Harassment
- Threats
- Abusive language
- Fraudulent activity
- Excessive or unreasonable demands

## Customer Satisfaction

If an issue cannot be resolved through standard support channels, customers may request that their matter be escalated for further review.

We strive to resolve all legitimate customer concerns fairly and promptly.

## Changes to This Policy

Qore Research reserves the right to update this Contact & Customer Support Policy at any time. Updated versions will be posted on this page with a revised effective date.